Dr Andrea C Johnson is the Director of Global Business Systems at Workhuman. She is currently leading a major strategic partnership with Microsoft, investigating and implementing AI, Machine Learning and Bot frameworks. As part of this work she has been involved in ground-breaking research and development in Diversity and Inclusion. She is part of a National Steering Group, led by the IDA who are examining how AI will impact the CX industry and what supports and resources can be developed and deployed to keep Ireland competitive in this space. Dr Johnson is a passionate advocate for women in STEM.