SGSA Limited

SGSA supports the service industry by providing career development for support and service employees and facilitating the creation and sharing of best practices for the industry. The company hosts over twenty public training classes per annum and additional, bespoke classes on clients' premises. Our consultants are experienced in Knowledge Centered Service implementations, achieving SCP Standards certification, enhancing customer satisfaction and loyalty, improving support centre productivity, introducing premium service offerings and assisting with strategic planning, operations analysis, benchmarking and service process re-engineering. SGSA also offers a 100+ element ‘health check’ of service operations.

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